Help
Track your order
Enter your order number and the email you used at checkout to see your order status and shipping updates.
Find your order
Your details are only used to look up your order.
What happens after you order
- Order confirmedYou get a confirmation email with your order number right away.
- ProcessingWe prepare and pack your order within 1–3 business days.
- ShippedYou get an email with your tracking number and link.
- DeliveredYour order arrives within 5–10 business days after shipping.
Shipping questions
Where do I find my order number?
Your order number is in the confirmation email we sent right after you placed your order, and in your account under Orders.
I have not received a tracking number yet
Orders are processed within 1–3 business days. You get your tracking number by email as soon as your order ships. Please also check your spam folder.
My tracking has not updated for a while
Carriers sometimes scan parcels only at a few points. If tracking has not changed for 7 days, contact us and we will investigate with the carrier.
My parcel is lost or arrived damaged
Contact us within 14 days of the expected delivery date and we will send a replacement or give you a full refund.
Can I change my address or cancel my order?
Yes, as long as the order has not shipped. Email us within 12 hours of ordering and we will update or cancel it.
Have a question about your order?
Send us your order number and question. Our customer care team replies within 1–2 business days.
Business information
Monday–Friday, 9am–12pm & 2pm–5pm (Mountain Time)
We reply within 1–2 business days.
Nuvery LLC
5830 E 2nd St Ste 7000
Casper, WY 82609, United States