Help
Frequently asked questions
Quick answers about shipping, returns, sizing and payments.
Do you offer free shipping?
Yes. Shipping is free on all orders to the United States, with no minimum.
How long does delivery take?
Orders are processed in 1–3 business days and delivered in 5–10 business days. You get a tracking number by email.
How can I track my order?
Use our Track Your Order page with your order number and email, or the tracking link in your shipping email.
What is the return policy?
We offer 30-day returns with free return shipping. Items must be unused, unworn and in their original packaging.
What materials are your products made from?
Our pieces are made from quality materials such as wool blends, cotton blends, Tencel and premium knit fabrics, designed for comfort and durability. Each product page lists the exact composition.
How do I find my size?
Most products have a size guide in the description. Our pieces have a relaxed fit – choose your usual size, or contact us for advice.
What payment methods do you accept?
Major credit and debit cards. Any additional options are shown at checkout. See our Payment Policy.
Can I cancel my order?
Orders can be canceled before they are shipped. Contact us as soon as possible.
How can I contact you?
Email contact@nuvery.us, call +1 727 630 5083, or send us a message with our contact form. We reply within 1–2 business days.
Still have a question?
Send us a message and we will get back to you within 1–2 business days.
Business information
Monday–Friday, 9am–12pm & 2pm–5pm (Mountain Time)
We reply within 1–2 business days.
Nuvery LLC
5830 E 2nd St Ste 7000
Casper, WY 82609, United States