Policies
Shipping policy
Free tracked shipping on every order to the United States.
Free shipping, no minimum
Standard shipping is free on every order to all addresses in the United States, with no minimum order value.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). You will receive an email with your tracking number as soon as your order ships.
Delivery time
Delivery takes 5–10 business days after your order ships. Delivery times are estimates and can be longer during peak seasons or because of carrier delays.
Order tracking
Every order includes a tracking number. You can follow your order on our Track Your Order page or with the link in your shipping email. If tracking has not updated for 7 days, contact us and we will investigate with the carrier.
Lost or damaged parcels
If your parcel arrives damaged or is lost in transit, contact us within 14 days of the expected delivery date and we will send a replacement or issue a full refund.
Wrong address
Please check your shipping address at checkout. If you notice a mistake, email us within 12 hours of ordering and we will correct it before the order ships.
Returns
Returns are free within 30 days – see our Refund Policy.
Contact us
Questions about this policy? Contact Nuvery LLC:
- Emailcontact@nuvery.us
- Phone+1 727 630 5083
- AddressNuvery LLC, 5830 E 2nd St Ste 7000, Casper, WY 82609, United States
- HoursMonday–Friday, 9am–12pm & 2pm–5pm (Mountain Time)
- MessageSend us a message online