30-day returns

You can return any item within 30 days of delivery for a full refund. Items must be unused, unworn and in their original packaging, with tags attached.

Free return shipping

Return shipping is free – we send you a prepaid return label. You pay nothing to send your item back.

How to start a return

Email contact@nuvery.us with your order number and the item(s) you want to return. We reply within 1–2 business days with your free return label and instructions. Items sent back without first contacting us cannot be accepted.

Exchanges

Need a different size or color? Contact us and we will exchange it, subject to availability, with free shipping both ways.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it can take a few more days for the refund to appear.

Damaged or wrong items

If your item is damaged, defective or wrong, contact us within 14 days of delivery with a photo and we will send a replacement or a full refund at no cost to you.

Order cancellations

Orders can be canceled free of charge before they are shipped. Contact us as soon as possible.

Non-returnable items

Gift cards cannot be returned.

Start a return

Contact us

Questions about this policy? Contact Nuvery LLC:

• Emailcontact@nuvery.us
• Phone+1 727 630 5083
• AddressNuvery LLC, 5830 E 2nd St Ste 7000, Casper, WY 82609, United States
• HoursMonday–Friday, 9am–12pm & 2pm–5pm (Mountain Time)
• MessageSend us a message online